# Typelane Help Center > Get answers to your most frequent questions about using Typelane ## What is Typelane? - [What is Typelane?](https://help.typelane.com/en/articles/4825815-what-is-typelane.md): How Typelane works, what it can do for your business and what makes it different to other solutions. - [Watch a demo of Typelane 🎥](https://help.typelane.com/en/articles/4826570-watch-a-demo-of-typelane.md): Watch our vides to learn how to get started with Typelane. - [What are the Price Plans for Typelane?](https://help.typelane.com/en/articles/4826588-what-are-the-price-plans-for-typelane.md): What does Typelane cost and how is the pricing structured. ## Getting started with Typelane - [Day 1 with Typelane: Configure checklist](https://help.typelane.com/en/articles/4834923-day-1-with-typelane-configure-checklist.md): Welcome to Typelane. We put together this quick guide to help you get started with configuring your product on day 1. - [Manager guide - Communication template](https://help.typelane.com/en/articles/4878913-manager-guide-communication-template.md): A document helping you communicate Typelane to your leaders containing a FAQ with essential links. - [Getting started with Typelane messages](https://help.typelane.com/en/articles/4834959-getting-started-with-typelane-messages.md): Send emails, SMS and Slack notifications to both new hires and internal stakeholders. - [Personalizing messages using template tags](https://help.typelane.com/en/articles/4835015-personalizing-messages-using-template-tags.md): Automatically add your employee or managers name, company and more with variables. - [Choose the right channel for your message](https://help.typelane.com/en/articles/4834987-choose-the-right-channel-for-your-message.md): Sending a message via email, an SMS or Slack message? - [What size should images be in my message?](https://help.typelane.com/en/articles/4835035-what-size-should-images-be-in-my-message.md): The best image dimensions for images across our communication channels. - [Templates and inspiration](https://help.typelane.com/en/articles/4836321-templates-and-inspiration.md): With templates, we have collected the best practices to make it easy to get started and be inspired. - [Typelane System Requirements](https://help.typelane.com/en/articles/3403604-typelane-system-requirements.md): Below we have added the system requirements necessary to be able to use Typelane and associated services. - [Whitelist our domain to avoid spam folders](https://help.typelane.com/en/articles/4110823-whitelist-our-domain-to-avoid-spam-folders.md): Make sure your IT doesn't have any filters that send your onboarding emails to spam folders. ## Writing Messages and creating Journeys - [Creating a journey](https://help.typelane.com/en/articles/3403534-creating-a-journey.md): Streamline your on- and offboarding with a sequence of messages sent at the right time to the right person - [How to create a message](https://help.typelane.com/en/articles/3403548-how-to-create-a-message.md): Learn how to create a message and how to set the recipient, send time and content for a message. - [Preview your message](https://help.typelane.com/en/articles/4835353-preview-your-message.md): Wondering how a message will look once it's sent? Make sure to preview it before you send it out. - [Crafting a message and what you can add to messages](https://help.typelane.com/en/articles/3403536-crafting-a-message-and-what-you-can-add-to-messages.md): Wondering how to write your first messages and what you can add to them? - [Embedding content in your messages](https://help.typelane.com/en/articles/3986821-embedding-content-in-your-messages.md): Add an Embed block to include external forms, calendars, maps, slides and more in your messages. - [How to send text messages](https://help.typelane.com/en/articles/3941917-how-to-send-text-messages.md): Learn how you can use either email or SMS to deliver you messages to new hires, employees and managers. - [Copying a message to another journey](https://help.typelane.com/en/articles/4110893-copying-a-message-to-another-journey.md): Learn how you can create an exact copy of a message and put it in another journey. - [Resend a message](https://help.typelane.com/en/articles/4858458-resend-a-message.md): If you have a manager or employee that says they didn't receive their message you can always resend it. - [Message delivery times](https://help.typelane.com/en/articles/4254874-message-delivery-times.md): Choose which days your journey's messages are allowed to be sent on. - [Copying a journey](https://help.typelane.com/en/articles/4110884-copying-a-journey.md): If you need a duplicate of your journey you can easily copy it. ## How to start an Onboarding or Offboarding - [How to start an onboarding](https://help.typelane.com/en/articles/3403488-how-to-start-an-onboarding.md): This article explains how you can schedule a world class onboarding for your employees with a few clicks. - [Schedule an Offboarding](https://help.typelane.com/en/articles/3403513-schedule-an-offboarding.md): Make sure that employees that leave your company get a proper exit with all the bells and whistles you would like. - [How to cancel an employee onboarding or offboarding](https://help.typelane.com/en/articles/4836141-how-to-cancel-an-employee-onboarding-or-offboarding.md): Easily delete an employee onboarding or offboarding and restart a new one. ## The Portal - [What is the portal?](https://help.typelane.com/en/articles/4835389-what-is-the-portal.md): Each messages links to a portal. You can always access the portal via link. - [How messages look and connect to the portal](https://help.typelane.com/en/articles/3403565-how-messages-look-and-connect-to-the-portal.md): This article helps you understand how managers and employees will interact with the message, what they will see and how it works. - [Completing tasks and answering questions](https://help.typelane.com/en/articles/3403574-completing-tasks-and-answering-questions.md): Information about how our employee portal works as well has how submitting answers is done and the effects of them. ## Managing users & access rights - [Importing employees](https://help.typelane.com/en/articles/5119883-importing-employees.md): Save some time by importing all your employees with CSV. - [Manage data access with Groups](https://help.typelane.com/en/articles/4884652-manage-data-access-with-groups.md): Categorise employees and journeys in groups to limit who can access their data. - [Adding users to Typelane](https://help.typelane.com/en/articles/3403584-adding-users-to-typelane.md): Easily add new employees to Typelane. - [Importing employees from other systems](https://help.typelane.com/en/articles/4601788-importing-employees-from-other-systems.md) - [Edit user details](https://help.typelane.com/en/articles/3403580-edit-user-details.md): In this article, we'llll show you how to update employee details such as changing the start date, update the manager and more. - [How to remove users from Typelane](https://help.typelane.com/en/articles/3403595-how-to-remove-users-from-typelane.md): This article helps you understand how to edit, remove or delete users from your Typelane account and what that means. - [Customizing user fields](https://help.typelane.com/en/articles/4836342-customizing-user-fields.md): You can easily add or modify and restrict employee fields using custom fields. - [Administering access rights within Typelane](https://help.typelane.com/en/articles/3403599-administering-access-rights-within-typelane.md): Easily invite other admins to help you administrate your Typelane accounted, modify journeys and revoke access. - [Removing employee data](https://help.typelane.com/en/articles/4826621-removing-employee-data.md): Deleting employee data and what happens once you press delete. ## Reporting - [Managing tasks and questions](https://help.typelane.com/en/articles/4110934-managing-tasks-and-questions.md): Learn how to filter, sort and manage the tasks and questions in Reports. - [Exporting on/offboarding data](https://help.typelane.com/en/articles/6560003-exporting-on-offboarding-data.md): Export CSV data and build your own reports. - [Bulk cancel on/offboardings](https://help.typelane.com/en/articles/6559987-bulk-cancel-on-offboardings.md): Clear out old on and offboarding data in a few clicks with bulk actions. - [Completing and deleting tasks](https://help.typelane.com/en/articles/4111140-completing-and-deleting-tasks.md): How to handle your journey tasks. - [Answering and deleting questions](https://help.typelane.com/en/articles/4111151-answering-and-deleting-questions.md): How to handle your journey questions. - [Bulk deleting employees](https://help.typelane.com/en/articles/6559974-bulk-deleting-employees.md): Clear out old employee data in a few clicks with bulk actions. - [What does N/A mean?](https://help.typelane.com/en/articles/4111406-what-does-n-a-mean.md): Why you see N/A in your task and question reports. ## Sending employee data to other apps - [Trigger Zapier workflows from your journeys](https://help.typelane.com/en/articles/4570255-trigger-zapier-workflows-from-your-journeys.md): How to set up automatic triggers inside your journeys to send data to 2000+ other apps. - [Trigger payload](https://help.typelane.com/en/articles/4601783-trigger-payload.md): A description of the information triggers sends to Zapier. - [Create a new request in Jira Service Desk](https://help.typelane.com/en/articles/4595390-create-a-new-request-in-jira-service-desk.md): Create a request toJira Service Desk with a trigger. - [Add employee to Okta](https://help.typelane.com/en/articles/4595389-add-employee-to-okta.md): Create a new user in Okta automatically with a trigger. - [Add employee information to directory or spreadsheet](https://help.typelane.com/en/articles/4595384-add-employee-information-to-directory-or-spreadsheet.md): Add a trigger to automatically send new hire data to a employee directory or spreadsheet. - [Creating a calendar event](https://help.typelane.com/en/articles/4595376-creating-a-calendar-event.md): Step-by-step guide to creating calendar events using triggers and Zapier. ## Integrations & Branding - [Branding your content](https://help.typelane.com/en/articles/4110818-branding-your-content.md): Add your own logo and color to your messages and employee portal. - [Typelane for Outlook](https://help.typelane.com/en/articles/3403606-typelane-for-outlook.md): How to fix a an error that can appear in Microsoft Outlook - App Error and how to fix it. - [Connecting to Slack](https://help.typelane.com/en/articles/4392765-connecting-to-slack.md): How to set up Typelane with Slack to send onboarding messages as direct messages. - [Generating an API key](https://help.typelane.com/en/articles/4570137-generating-an-api-key.md): How to connect Typelane to your Zapier account using an API key. - [Connecting Teamtailor](https://help.typelane.com/en/articles/4175065-connecting-teamtailor.md): Import your hired candidates directly into Typelane where you can onboard them with just a few clicks. ## GDPR & Data Processing - [GDPR](https://help.typelane.com/en/articles/3403614-gdpr.md): This article describes how we at Typelane work with GDPR to make sure requirements are meet and that data is handled correctly. - [Sub-processors](https://help.typelane.com/en/articles/3403618-sub-processors.md): Here is a list of all sub-processors we use at Typelane as well as information about their location and purpose. - [Terms and conditions](https://help.typelane.com/en/articles/4836286-terms-and-conditions.md): Typelane's terms and conditions - [Cookie policy](https://help.typelane.com/en/articles/3407565-cookie-policy.md): Cookies enable us to enhance your experience, customise our communication and to improve our websites and services.